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Seven Ways to Get Customers to Pay Their Lab Bills

Seven Ways to Get Customers to Pay Their Lab Bills

Seven Ways to Get Customers to Pay Their Lab Bills

Is your laboratory struggling to meet its monthly revenue quotas?  Are you constantly performing tests but never seeing any payments?  This is a common issue with many medical labs, and there are a few reasons people tend to push their laboratory bills aside.  Prevent this from happening by following these tips to help people pay up after they use your laboratory services.  

Answer Patient Concerns

The more timely you deal with patient issues, the more reputable and trustworthy your laboratory will become.  Many medical facilities like to have patient results back within a turnaround time of 24-48 hours, if not less.  By resolving patient issues quickly, patients will remember that quality service and be more likely pay up when it's time.

Use Laymen's Terms

Sometimes patients open their laboratory bills and immediately set it aside.  Why?  The language on the bill is often technical and full of laboratory jargon that doesn't translate to the average person.  Avoid this by also including laymen's terms on the data sheets and bills.  It will be clear to the patient exactly what services for which they are paying.

Provide Detailed Data Reports

By including even more relevant information to your laboratory results sheet, you can assist medical professionals in providing the most accurate and precise medical care.  Give them additional information, statistics, common treatment options, and in-depth analysis of the laboratory results from any tests they've sent to you.

Provide Quality Customer Service

Although your lab should always focus on their technical duties, you have to remember that you are also providing a service.  Having quality customer service to answer client questions, discuss any client concerns, and relay any lab information is critical in your success.  Without a reliable and helpful customer service, many of your patients will not have anyone to talk to about their billing concerns.  This may result in delayed payment.

Personalize Your Services

Showing your patients and medical practitioners that they are valuable to you is an integral part of laboratory success.  Whenever you establish a connection by adding personalized and tailored services to your clients, you establish a relationship based on trust.  This will help to increase your laboratory revenue over time, as it will build a positive reputation amongst those you serve.

Optimize Lab Performance

Working in a laboratory should be a smooth and optimized process, but sometimes this isn't the case.  Be sure to focus on optimizing your lab performance, providing timely test results, and increasing technician productivity.  

Hire Medical Billing Services

If you continue to have trouble getting patients to pay their laboratory bills, hire medical billing services to help recoup that money.  By hiring our reliable services at Signature RCM, you will notice an increase in your lab's revenue quickly without altering your lab practices.  We focus on increasing payments so that you can become profitable for the services you are already providing.  Contact us today to get started with our quality medical billing services.