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Four Ways that Collection Agencies Get Your Customers to Pay Their Bills

Four Ways that Collection Agencies Get Your Customers to Pay Their Bills

Four Ways that Collection Agencies Get Your Customers to Pay Their Bills

When you want to increase cash flow to your medical business, this may require the help of a collection agency.  To help get your patients to pay their bills in a timely manner, you want to consider hiring revenue cycle management services from a company like Signature RCM.  We strive to help you get your patients to pay their bills so that you can increase revenue per cycle and maximize cash flow of your medical facility.  Just like any business, you want to be paid for the services that you have performed.  There are a few ways that collection agencies work to get your customers to pay their bills in a timely fashion.

Maintain Great Relationships

Companies should strive to maintain great relationships with their customers.  You want your patients and customers to feel more like just a check deposited in the bank.  In fact, people will be more likely to pay on time and then return to your business whenever they feel valued.  This strategy is a great way to help make sure that patients pay their bills in a timely manner, which helps you to maximize your profits.  Even though they are special and valued, you still want them to pay for their services.

Invoice on Time

When you send out your bills in a timely and routine manner, people will be more likely to respond with that same mentality.  If you wait too long to send bill payments or reminders, people may forget about the services rendered and they will be less likely to pay the bill quickly.  They may actually have to call and ask about what they have been billed for and why insurance didn't cover it.  Be sure that you keep your bills timely and organized to help patients understand exactly what they are being charged for.

Give Convenient Payment Options

Offering payments solutions like payment plans can help your patients manage large sums.  Whenever they've had an expensive procedure or test, they may not be able to pay that sum in full right away.  By working with clients to help them come up with a payment plan that works for the both of you, you will still be able to receive payments over time.  Also, by offering multiple forms of payment, you make it easier for patients to pay at any time.  Some people prefer credit card payments over writing checks, so be sure that you give them many options for payment.

Make Payment Terms Clear

When you bill your patients, your bills should be clearly stated.  You want to detail exactly what services the bill is covering, how much their insurance picked up, and how much they still owe.  Avoid medical jargon and instead use laymen's terms to make this easily understood by your patients.  When they understand exactly what they are paying for, they will be more likely to pay.

These are just four of the strategies collection agencies use in order to get customers to pay their bills.  As top revenue cycle management services for many medical facilities, Signature RCM helps maximize cash flow and profitability for hospitals, laboratories, medical practices, and more.  Contact us today if you are looking for the help of a billing service to help get your patients to pay.